We like to have a clear pricing structure here at MJS Media.
Adhoc website and marketing work
£66+vat per hour with a minimum 1-hour fee
It is essential to understand that we charge for any request outside of any pre-agreed monthly retainer.
If you only have a small job then you can, of course, provide us with a couple of other jobs to make up the time.
Advanced website changes
These jobs are quoted individually
Payment Terms 💳
For clients who cannot meet these terms, we will invoice you for 100% of the fee at the start and then schedule the work once this is received.
The main objectives are to
• Present a clear description of what our website hosting service is.
• Match client’s needs and expectations to our support timelines.
Website Hosting VS Website Files 🆚
It is important to distinguish between these so that you know whether you need hosting support or website support.
If your website isn’t loading, the hosting could be down so it is a hosting issue. If a button has broken or your contact form has stopped working, this could be a website issue.
We will always support you, but depending on your agreement with us this may result in a charge.
Support vs Changes 🆚
If your request is for a change such as updating some photos or changing a PDF download, this will be scheduled for our next available slot.
Website Hosting 🖥️
Our promise to you is:
• 99.9% uptime guarantee
• At least 1 weekly and 1 monthly backup
• Best-effort malware scanning
• Best in class firewall
• On top of this, if we manage your domain name we are able to provide additional DDOS protection via cloudflare
Support requests 💬
This will open a ticket in our ticketing software and allow us to start processing. All tickets will be viewed within 10 minutes and in most cases within 2 minutes.
Critical support ☎️
If your tickets are business-critical, such as your website is down, we will start fixing this problem within 30 minutes of you submitting your ticket.
This is the maximum time you will be waiting, but in normal circumstances, this will be immediate once we have read your ticket.
Important support 📳
Websites built by us come with a 12 month guarantee for bugs and broken elements 👍
If the issue is hosting related, there will be no charge.
These will be booked into our next available slot and charged at our normal hourly rate.
Support times 🕐